Online Support
Question or problems?
Find answers to a wide variety of topics in our Knowledge Base.
For questions or problems you will find a considerable online help in the customer area.
To handle your request as soon as possible we ask you to tell us your customer id, your service PIN and the regarding domain name.
You are not a customer of inwx and have questions about our offers you can write a mail to:
You are a customer and have questions or problems? So write your mail to:
You would like to place an order? Write your mail to:
For questions about your invoice please send an email to:
For reporting abuse please write to:
Phone
To handle your request as soon as possible we ask you to tell us your customer id, your service PIN and the regarding domain name.
You can call our support team with the following number:
+49 30 983 21 21 22
Or you can send us a fax to the following number:
+49 30 983 212 90
Our office times are from Monday till Thursday from 9am to 5pm and on Friday from from 9am to 4pm.
We will respond to your e-mail within 1 business day.
Post
INWX GmbHPrinzessinnenstr. 30
10969 Berlin
Germany
Customer satisfaction
We always strive to offer the best possible service. Should you ever be dissatisfied, please contact first our customer services team leader at the above contact information, who will investigate your concern or complaint.
If you are not satisfied with the response of our team leader, please write a letter directly to our management / CEO. You will receive a response to your complaint within 5 working days.
1 We recommend that you obtain the PGP public keys from this page here. Because of problems with public SKS key servers for PGP, we do not recommend using them.
